Frequently Asked Questions

Where every journey becomes a gateway to discovery.

East Africa Safaris (Uganda, Rwanda, Kenya, Tanzania)

When is the best time to visit? East Africa is a year-round destination, but the experience varies by season.

  • Wildlife Viewing: Generally best during the dry seasons when animals gather around water sources.
  • Gorilla Trekking: Possible year-round.
  • Please check your specific package itinerary for the best seasonal advice for that region.

How far in advance should I book?

  • Primate Safaris: We strongly recommend booking several months in advance, as government permits for Gorillas and Chimpanzees are strictly limited and sell out quickly.
  • General Safaris: Booking a few months ahead ensures the best lodge availability.

Do I need a visa? Yes, most international travelers require visas for Uganda, Rwanda, Kenya, and Tanzania.

  • East Africa Tourist Visa: A convenient option if you are visiting multiple countries (Kenya, Rwanda, Uganda).
  • Please check the latest government entry requirements for your citizenship before traveling.

Is it safe? Yes. We use experienced guides and safe routes. However, standard travel precautions apply: keep valuables secure and always follow your guide’s instructions.

Canada Tours (Ottawa & Region)

What is the best time for Ottawa tours?

  • Summer: Perfect for walking tours, boat cruises, and exploring Parliament Hill.
  • Winter: Essential for skating on the Rideau Canal and enjoying winter festivals. Dress warmly!
  • Fall: Famous for spectacular foliage in Gatineau Park.

Are your Ottawa tours accessible? Many of our city tours are fully accessible, while some outdoor nature hikes may have uneven terrain. Please check the “Activity Level” listed on your specific tour package or contact us to discuss your mobility needs.

Do I need to book Ottawa day tours in advance? We recommend booking in advance to guarantee your preferred time slot, especially for private groups or during peak festival seasons.

Does the price include transportation? Inclusions vary by tour. Some walking tours meet directly at the landmark, while others include hotel pickup. Please check the “Includes” tab on your selected tour package.